Support

Dashboard Site Overview

The Site Overview serves as your primary hub for viewing and managing a specific site. The elements visible in the side panel vary depending on the features incorporated into the site and its current status. For instance, if your site lacks a membership feature, the membership section will not be displayed.


To access the Site Overview for a particular site, click on the Overview icon.


Note: This page is the default for clients with access to a single site.


Site Overview: Next to the site, select the Overview icon () to view general information regarding the site.


Tip: Utilize the three dots menu () to Duplicate, Save as Template, Assign Label, Reset, or Transfer the site. Click the Edit icon to launch the editor and make modifications. To preview your site on desktop, tablet, or mobile devices, click the Preview icon.


Stats: To view performance statistics for the site, click on Stats in the side panel.


Site Visits: The total number of site visits, detailed with both desktop and mobile visits, is shown to the right. The graph illustrates total site visits compared to trends from the previous period. Select a time frame from the drop-down menu to view a graph that charts visits to your site over time. For more comprehensive statistics, click Open Full Stats.


Engagement: Within the Stats card, click Engagement to access information on engagement actions taken on your site. Only widgets that are installed will appear. You can see up to four engagement actions from the list below:


  • Click to Call 
  • Form Submission 
  • Click to Email 
  • Click to Map 
  • Click to Share 
  • Click to Text 


For additional engagement statistics, click Open Full Stats.


Note: If no widgets from the above list are being utilized, the Engagement tab will not be available.

Site Stats and Analytics

Site stats show detailed analytics about how many visitors your site gets, where they are coming from, and which pages they have visited. Analyzing this customer information can help you make more informed decisions to improve your site and your business.


We record and display full statistics for your site, per device, so you can view exactly what users are doing on desktop, tablet, and mobile. If you are not seeing any statistics, likely that a user has not yet visited the site (it takes 24 hours for stats to update). If you are using a mobile-only site, ensure the redirect is installed and is redirecting users to the correct site.


To see statistics on the site performance, in the side panel, click Stats. This shows a general overview. To see more detailed stats, click Open Full Stats.

Stats Tabs

The various stats fields in the stats dialog display different information about the site.

Tab Name

Description

Overview

Summary of the stats details.

Content Data

Breakdown of visits according to pages. Based on your site's layout, this provides information about what your visitors are searching for. If they visit a page more often than another, you may consider making that page more engaging or informative.

Engagement

Visitors by device, as well as information about visits and page views. You can see when and how many times users have called you, or find out which coupon is being used the most. This information allows you to further optimize your site so visitors take advantage of your business features more often and effectively.

Traffic Sources

Ways that visitors got to the site. Types of sources:


    Direct . When someone types in your site URL to access your site directly.


    Internal . Any traffic that comes from your site's internal pages.


    Search . When a visitor clicks a link from a search engine to access your site.


    Referral . When a visitor clicks a link from another site to access your site.


    Unknown . The source does not indicate what type they are.

Browsers and OS

Which browsers and operating systems visitors were using.

Geolocation

Where visitors were in the world when they visited. Displays country, state, and city.

Personalization/inSites

Performance of activated Personalization rules. Learn which Personalization rules have the most engagement and by which device. To learn more, see Personalization Rules.