Support

System Requirements


Supported Browsers

Desktop Version of the Editor

The desktop version of the editor is officially supported in the latest version of the following browsers:

    Google ChromeMozilla FirefoxMicrosoft EdgeSafari


笔记：

  • The editor and published sites are not supported in Internet Explorer.
  • Browsers built on Chromium version 99 and below will receive a 403 error when visiting sites.


Tablet Version of the Editor

The tablet version of the editor is officially supported in the latest version of the following browsers:

  • Google Chrome
  • Safari


Mobile Version of the Editor

The mobile version of the editor is officially supported in the latest version of the following browsers:

  • Google Chrome on Android
  • Safari on iOS


Desktop Version of Runtime

以下浏览器的最新版本已正式支持实时网站的桌面版：

    Google ChromeMozilla FirefoxMicrosoft EdgeSafari


Tablet Version of Runtime

Modern tablets use the two most recent versions of the following desktop browsers:

    Google ChromeMozilla FirefoxMicrosoft EdgeSafari

Note: Modern tablets use desktop browsers, meaning some tablet browsers default to show the mobile version. To change this, enable Request Desktop Site in your browser settings.


Mobile Version of Runtime

The mobile version of live sites are officially supported in the two most recent versions of the following browsers:

  • Google Chrome
  • Safari


Supported Operating Systems (Mobile and Tablet)

平板电脑版编辑器

The tablet version of the editor is officially supported in the latest version of the following operating systems:

    安卓系统 iOS系统


Mobile Version of Editor

The mobile version of the editor are officially supported in the two most recent versions of the following operating systems:

    安卓系统 iOS系统



Considerations

  • If an issue you are experiencing in a certain browser cannot be replicated in a different browser, make sure the main browser you are working with has been updated to the latest version.
  • Display may vary between browsers. For example, fonts do not always render in the same way between browsers. This is not something that can be controlled inside your editor and has to do with the ways browsers function.
  • Beta versions of supported browsers are not supported.
  • If there are issues with the editor in a certain browser, make sure they aren't caused by extensions that have been installed in the browsers.
  • In order for editor to function properly in the browser, JavaScript must be enabled.
  • TLS 1.2 and higher is supported.



Customer Support Hours

Mon - Fri, 9 am to 9 pm (CT)

Sat, 9 am to 6 pm (CT)

(Chat Unavailable on Saturdays)

iClassPro offices will be closed in observance of the following holidays:
New Year's 2024 (Jan 1, 2024), Good Friday (March 29, 2024), Memorial Day (May 27, 2024), Independence Day (Jul 4, 2024) Labor Day (Sep 2, 2024), Thanksgiving (Nov 28 - 29, 2024), Christmas (Dec 24 - 25, 2024)

Visit the Customer Support Page