Support

Contact Form Responses

Manage and Delete Responses

To manage and delete responses received from a contact form:


  1. From the Dashboard, click the three dots () icon next to the site where the form appears, click Site Overview, then select Form Responses. Alternatively, in the side panel of the editor, click SEO & Settings, then click Manage Form Responses.
  2. Note
  3. The option to export Contact Form responses is only available when you access the responses from the Dashboard.
  4. The Form Responses page opens and allows you to remove any response to any form on the site. You can search for relevant responses in the Search responses search box. Ensure you search for the exact name, phrase, or characters.
  5. Click on the relevant form tab to open a table which includes:
  • The date of the form response submission.
  • The input from each of the form fields.
  • The option to delete the form response.
  1. To export form responses in CSV format, click Export to CSV in the top-right corner of the Form Responses section.

Note

This option will not be available if there were no form responses on the live site.

Auto-reply to Form Submitter

By default, an auto-reply will be sent to the form submitter (as long as their provided email address is valid). It can be turned off in the Submission tab of the Content Editor. You can also set the Form name (the name you enter here will show in the sent email’s “From” field), Email subject line, Email message, and set it to include a copy of submitters form response in the email (this is checked by default).

To edit the auto-reply to form submitter settings:


  1. Right-click on the widget and click Edit Content.
  2. Select the Submission tab.
  3. Click Actions after submission.
  4. Scroll down to Email Settings.

Respond to Customer Contact Form Submissions

You can respond to a customers contact form submission directly from your email. When you receive an email from Website Builder with the details of the contact form submission, click Reply to Customer in the body of the email. This allows you to reply to the email address of the customer. If the customer listed more than one email address, it will only be sent to the first email address listed.


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