Support

Go Live Checklist

We have developed a checklist to assist you in the process of preparing your new iClassPro integrated website for launch. In addition to the checklist, you can find our FAQ page here, which addresses common questions and answers related to the integrated website solution.

What to expect:

Upon successfully upgrading to the Premium plan and indicating your desire for a new integrated website, we will provide an Information Sheet for you to complete, marking the start of your new website project. Your organization will choose a layout from our selection of 12 templates. We kindly ask that you allow 7-10 business days from the date you submit the Information Sheet to when you will receive editing access to your new website.

Scheduling Go-Live:

Once your team has finished the initial edits on the website and is ready to launch, our team will coordinate a go-live date with you and our web team to publish the new site. During this call, our web team will update your domain to direct it to the new site. Please ensure you have your current domain account username and password available for this meeting.

As part of the go-live preparation, we request that you notify us 5-7 business days in advance of your readiness to go live. This time allows our team to perform a final Go-Live quality check of your site to ensure everything is functioning optimally. During this final preparation, our team will integrate your iClassPro Customer Portal within your new website, completing the necessary setups for your editing pages and buttons.

Editing in Desktop: 

We recommend to begin editing the site in Desktop device. Once you have finalized the desktop edits, our team will help ensure that the site is optimized for both Tablet and Mobile device formats as part of our Go-Live quality checks. Additionally, we will complete the steps to embed your Customer Portal within the website as part of the final steps once the editing is finished.

Getting Started: 

• Bookmark the Editor Login: https://login.iclass.pro/login 
• Bookmark Website Support Page: https://support.iclass.pro/ 
• Watch the Getting Started Navigation Tutorial Video  >  View training videos >>>>>>>

1. New Site Editing Access
2. We will create your editor access using the information provided. You will receive a Welcome email.
3. You can request additional editors as needed by providing their first and last names along with email addresses to webservices@iclasspro.com.
4. Staff Permissions: https://support.iclass.pro/staff-permissons 
5. Review the Training Videos & Tips! These videos cover the basis of transferring your content and setting up the new website.
6. Themes 
7. Colors - review and save up to 8 hex colors 
8. Buttons - Primary and Secondary options. Select colors, fonts, and styling.
9. Fonts
10. Review Logo(s) - We will use the provided logo however you can add alternative versions of your business logo as needed.
11. Content - Folder icon on left menu bar.
12. Review Business Information Details: Location names, addresses, phone numbers and emails.
13. Review social media URLs
14. Add/Edit Business Hours 
15. Business Text - To make sure your site always shows the most accurate and up-to-date content about your business,
16. About Us
17. Business Services
18. Image Size Guidelines
19. Media Manager - Here you can upload images, videos, files, and audio in mass. As well as import images from sites and social media accounts. 
20. How to import media files 
21. Audio 
22. Video - file types, YouTube and Vimeo 
23. Upload Documents/Forms
24. Tip:  Image Resolution
25. Creating and Duplicating New Pages 
26. Review Pages: https://support.iclass.pro/pages-and-pop-ups 
27. Home Page
28. How To Rename and Duplicate Pages 
29. Edit Page URL Slugs 
30. Drop & Drag Pages - reorder and/or nest pages using the left menu 
31. SEO Setting Per Page
32. Review Privacy Pages
33. GDPR
34. Popups
35. Welcome Message
36. Newsletter
37. Social Media and More.
38. Page Navigation Menus - layouts and design
39. Desktop
40. Tablet
41. Menu
42. Transferring Page Content- Transfer content from the existing site to the new website in the desktop version first using copy/paste text. 
43. Add Widgets - Text Box, Images, and Buttons
44. Animation - enhance images and buttons
45. Duplicate rows within a page, add new rows, move rows within the pages.
46.  Header/Footers
47. Header 
48. Shrinking Header
49. Footer
50. Blogs
51. Import Blog
    
52. Contact Page & Forms 
53. Reply Options 
54. Automation Rules 
55. Form Integrations 
    
56. Google Tag Manager or Google Analytics
    
57. Scheduling Go Live 
58. Once you have finalized the website edits in the desktop version, please reach out to webservices@iclasspro.com to arrange a convenient date and time for publishing your new website. We kindly request a notice of 5-7 business days to guarantee availability on your desired date and time. Our recommended scheduling windows are Tuesday to Thursday between 9 AM and 1 PM CST.
59. PRESCHEDULED MEETING WITH WEB DEVELOPER
60. A Zoom Meeting will be organized with our Web Developer to facilitate the publishing of your site and updates to the domain for your new website. For more detailed information, please refer to the "what to expect" article here.
61. Please have your domain hosting Username and Password ready for the scheduled call.

Web Service Support Hours

Mon - Fri, 8 am to 6 pm (CT)

webservices@iclasspro.com

iClassPro offices will be closed in observance of the following holidays:
New Year's, Good Friday, Memorial Day , Independence Day, Labor Day ,Thanksgiving , Christmas

iClassPro Customer Support:

Visit the Customer Support Page

Integrated Website FAQ's

iClassPro Website Layouts

iClassPro Newsletter

iClassPro Blog

iClassPro Marketing Hub

Status Page

TRAINING VIDEOS AND TIPS: