Support

Go Live Checklist

We have developed a checklist to assist you in the process of preparing your new iClassPro integrated website for launch. In addition to the checklist, you can find our FAQ page here, which addresses common questions and answers related to the integrated website solution.

What to expect:

Upon successfully upgrading to the Premium plan and indicating your desire for a new integrated website, we will provide an Information Sheet for you to complete, marking the start of your new website project. Your organization will choose a layout from our selection of 15 templates. We kindly ask that you allow 7-10 business days from the date you submit the Information Sheet to when you will receive editing access to your new website.

To finalize your website for launch, please complete the following using the videos:

1. Content Transfer 
Update all placeholder content (text, images, and videos) with your organization’s personalized information. You can use the AI Assist tool to speed up this process. Accurate content improves your SEO and search rankings. 

2. Customer Portal Integration 
Our team will assist in connecting your customer portal, but you’ll have access to edit page links and results as needed. 

3. Button & Link Review 
Ensure all buttons, images, and text links are directed to the appropriate pages, portals, or calls to action. 

4. Contact Forms 
Review your contact forms. Confirm the correct submission email addresses and auto-reply settings are in place. 

Scheduling Go-Live:

We offer two scheduling options for launching your website. All go-live dates must be scheduled in advance (we typically book 2–3 weeks out and offer a cancellation waitlist): 

Option 1: Self-Launch 
If you're comfortable making your own domain (DNS) updates, we will prepare the site and send you step-by-step instructions to complete the process. We ask for a minimum of 5-7 business day lead notice.  

Option 2: Guided Launch (Zoom Call Required) 
If you prefer our team to walk you through the domain setup, you must book a Go Live Zoom call. Due to limited developer spaces Tuesday-Thursday we schedule 2-3 weeks in advance. We also have a cancellation waitlist during this time of year.  Rescheduling may also require 2-3 weeks out to reschedule or added to the waitlist.  

IMPORTANT: You will need access to your domain host account (e.g., GoDaddy, Google Domains) during the Go Live process.

Getting Started: 

• Bookmark the Editor Login: https://login.iclass.pro/login 
• Bookmark Website Support Page: https://support.iclass.pro/ 
• Watch the Getting Started Navigation Tutorial Video  >  View training videos >>>>>>>

1. New Site Editing Access
2. We will create your editor access using the information provided. You will receive a Welcome email.
3. You can request additional editors as needed by providing their first and last names along with email addresses to webservices@iclasspro.com.
4. Staff Permissions: https://support.iclass.pro/staff-permissons 
5. Review the Training Videos & Tips! These videos cover the basis of transferring your content and setting up the new website. See videos > in the right tab >
6. Themes 
7. Colors - review and save up to 8 hex colors 
8. Buttons - Primary and Secondary options. Select colors, fonts, and styling.
9. Fonts
10. Review Logo(s) - We will use the provided logo however you can add alternative versions of your business logo as needed.
11. Content - Folder icon on left menu bar.
12. Review Business Information Details: Location names, addresses, phone numbers and emails.
13. Review social media URLs
14. Add/Edit Business Hours 
15. Business Text - To make sure your site always shows the most accurate and up-to-date content about your business,
16. About Us
17. Business Services
18. Image Size Guidelines
19. Media Manager - Here you can upload images, videos, files, and audio in mass. As well as import images from sites and social media accounts. 
20. How to import media files 
21. Audio 
22. Video - file types, YouTube and Vimeo 
23. Upload Documents/Forms
24. Tip:  Image Resolution
25. Creating and Duplicating New Pages 
26. Review Pages: https://support.iclass.pro/pages-and-pop-ups 
27. Home Page
28. How To Rename and Duplicate Pages 
29. Edit Page URL Slugs 
30. Drop & Drag Pages - reorder and/or nest pages using the left menu 
31. SEO Setting Per Page
32. Review Privacy Pages
33. GDPR
34. Popups
35. Welcome Message
36. Newsletter
37. Social Media and More.
38. Page Navigation Menus - layouts and design
39. Desktop
40. Tablet
41. Menu
42. Transferring Page Content- Transfer content from the existing site to the new website in the desktop version first using copy/paste text. 
43. Add Widgets - Text Box, Images, and Buttons
44. Animation - enhance images and buttons
45. Duplicate rows within a page, add new rows, move rows within the pages.
46.  Header/Footers
47. Header 
48. Shrinking Header
49. Footer
50. Blogs
51. Import Blog
    
52. Contact Page & Forms 
53. Reply Options 
54. Automation Rules 
55. Form Integrations 
    
56. Google Tag Manager or Google Analytics
    
57. Scheduling Go Live 
58. Once you have finalized the website edits in the desktop version, please reach out to webservices@iclasspro.com to arrange a convenient date and time for publishing your new website. We kindly request a notice of 5-7 business days to guarantee availability on your desired date and time. Our recommended scheduling windows are Tuesday to Thursday between 9 AM and 1 PM CST.
59. PRESCHEDULED MEETING WITH WEB DEVELOPER
60. A Zoom Meeting will be organized with our Web Developer to facilitate the publishing of your site and updates to the domain for your new website. For more detailed information, please refer to the "what to expect" article here.
61. Please have your domain hosting Username and Password ready for the scheduled call.

Web Service Support Hours

Mon - Fri, 8 am to 6 pm (CT)

webservices@iclasspro.com

iClassPro offices will be closed in observance of the following holidays:
New Year's, Good Friday, Memorial Day , Independence Day, Labor Day ,Thanksgiving , Christmas

iClassPro Customer Support:

Visit the Customer Support Page

Integrated Website FAQ's

iClassPro Website Layouts

iClassPro Newsletter

iClassPro Blog

iClassPro Marketing Hub

Status Page