Support

Go Live Checklist

We have developed a checklist to assist you in the process of preparing your new iClassPro integrated website for launch. In addition to the checklist, you can find our FAQ page here, which addresses common questions and answers related to the integrated website solution.

What to expect:

Upon successfully upgrading to the Premium plan and indicating your desire for a new integrated website, we will provide an Information Sheet for you to complete, marking the start of your new website project. Your organization will choose a layout from our selection of 12 templates. We kindly ask that you allow 7-10 business days from the date you submit the Information Sheet to when you will receive editing access to your new website.

Scheduling Go-Live:

Once your team has finished the initial edits on the website and is ready to launch, our team will coordinate a go-live date with you and our web team to publish the new site. During this call, our web team will update your domain to direct it to the new site. Please ensure you have your current domain account username and password available for this meeting.

As part of the go-live preparation, we request that you notify us 5-7 business days in advance of your readiness to go live. This time allows our team to perform a final Go-Live quality check of your site to ensure everything is functioning optimally. During this final preparation, our team will integrate your iClassPro Customer Portal within your new website, completing the necessary setups for your editing pages and buttons.

Editing in Desktop:

We recommend editing the site in Desktop format. Once you have finalized the desktop edits, our team will ensure that the site is optimized for both Tablet and Mobile device formats as part of our Go-Live quality checks. Additionally, we will complete the steps to embed your Customer Portal within the website as part of the final steps once the editing is finished. (More details on go-live preparation can be found below.)

1. Getting Started: 
2. Bookmark the Editor Login: https://login.iclass.pro/login 
3. Bookmark Website Support Page: https://support.iclass.pro/ 
4. Watch the Getting Started Navigation Tutorial Video
5. New Site Editing Access
6. We will create your editor access using the information provided in your Information Sheet. You will receive an invitation email once the site is ready for editing to complete the profile setup.
7. You can request additional editors as needed by providing their first and last names along with email addresses to webservices@iclasspro.com.
8. Staff Permissions: https://support.iclass.pro/staff-permissons
9. Review Intro to SEO and How to use Widgets articles before you start editing.
10. Themes 
11. Colors - review and save up to 8 hex colors 
12. Buttons - Primary and Secondary options. Select colors, fonts, and styling.
13. Fonts
14. Review Logo(s) - We will use the provided logo however you can add alternative versions of your business logo as needed.
15. Content - Folder icon on left menu bar.
16. Review Business Information Details: Location names, addresses, phone numbers and emails.
17. Review social media URLs
18. Add/Edit Business Hours 
19. Business Text - To make sure your site always shows the most accurate and up-to-date content about your business,
20. About Us
21. Business Services
22. Image Size Guidelines
23. Media Manager - Here you can upload images, videos, files, and audio in mass. As well as import images from sites and social media accounts. 
24. How to import media files 
25. Audio 
26. Video - file types, YouTube and Vimeo 
27. Upload Documents/Forms
28. Tip:  Image Resolution
29. Pages - We will get your site started with your pages but you can duplicate and add as many new pages as needed. As well are organize the pages
30. Review Pages: https://support.iclass.pro/pages-and-pop-ups 
31. Home Page
32. How To Rename and Duplicate Pages 
33. Edit Page URL Slugs 
34. Drop & Drag Pages - reorder and/or nest pages using the left menu 
35. SEO Setting Per Page
36. Review Privacy Pages
37. GDPR
38. Popups
39. Welcome Message
40. Newsletter
41. Social Media and More.
42. Page Navigation Menus - layouts and design
43. Desktop
44. Tablet
45. Menu
46. Transferring Page Content- Transfer content from the existing site to the new website in the desktop version first using copy/paste text. 
47. Add Widgets - Text Box, Images, and Buttons
48. Animation - enhance images and buttons
49. Duplicate rows within a page, add new rows, move rows within the pages.
50.  Header/Footers
51. Header 
52. Shrinking Header
53. Footer
54. Blogs
55. Import Blog
    
56. Contact Page & Forms 
57. Reply Options 
58. Automation Rules 
59. Form Integrations 
    
60. Google Analytics
    
61. Scheduling Go Live 
62. Once you have finalized the website edits in the desktop version, please reach out to webservices@iclasspro.com to arrange a convenient date and time for publishing your new website. We kindly request a notice of 5-7 business days to guarantee availability on your desired date and time. Our recommended scheduling windows are Tuesday to Thursday between 9 AM and 1 PM CST.
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64. A Google Meeting will be organized with our Web Developer to facilitate the publishing of your site and updates to the domain for your new website. For more detailed information, please refer to the "what to expect" article here.
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66. Please have your domain hosting Username and Password ready for the scheduled call.
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68. Post Go Live Tips: 
69. - Backup Site: Your backup is automatically saved each time the site is published or re-published. 
70. - Mobile/Tablet: Review the pages on both versions to ensure a smooth user experience. 
71. - Check Buttons: Verify that your buttons direct users to the intended customer portal pages and/or external links. 
72. - Check Contact Forms: Test your contact form submissions and integrations as necessary.

Web Service Support Hours

Mon - Fri, 8 am to 6 pm (CT)

webservices@iclasspro.com

iClassPro offices will be closed in observance of the following holidays:
New Year's, Good Friday, Memorial Day , Independence Day, Labor Day ,Thanksgiving , Christmas

iClassPro Customer Support:

Visit the Customer Support Page

Integrated Website FAQ's

iClassPro Website Layouts

iClassPro Newsletter

iClassPro Blog

iClassPro Marketing Hub

Status Page

TRAINING VIDEOS AND TIPS: