Support
Go Live Checklist
We have developed a checklist to assist you in the process of preparing your new iClassPro integrated website for launch. In addition to the checklist, you can find our FAQ page here, which addresses common questions and answers related to the integrated website solution.
What to expect:
Upon successfully upgrading to the Premium plan and indicating your desire for a new integrated website, we will provide an Information Sheet for you to complete, marking the start of your new website project. Your organization will choose a layout from our selection of 12 templates. We kindly ask that you allow 7-10 business days from the date you submit the Information Sheet to when you will receive editing access to your new website.
Scheduling Go-Live:
Once your team has finished the initial edits on the website and is ready to launch, our team will coordinate a go-live date with you and our web team to publish the new site. During this call, our web team will update your domain to direct it to the new site. Please ensure you have your current domain account username and password available for this meeting.
As part of the go-live preparation, we request that you notify us 5-7 business days in advance of your readiness to go live. This time allows our team to perform a final Go-Live quality check of your site to ensure everything is functioning optimally. During this final preparation, our team will integrate your iClassPro Customer Portal within your new website, completing the necessary setups for your editing pages and buttons.
Editing in Desktop:
We recommend to begin editing the site in Desktop device. Once you have finalized the desktop edits, our team will help ensure that the site is optimized for both Tablet and Mobile device formats as part of our Go-Live quality checks. Additionally, we will complete the steps to embed your Customer Portal within the website as part of the final steps once the editing is finished.
Getting Started:
- Bookmark the Editor Login: https://login.iclass.pro/login
- Bookmark Website Support Page: https://support.iclass.pro/
- Watch the Getting Started Navigation Tutorial Video > View training videos >>>>>>>
- New Site Editing Access
- We will create your editor access using the information provided. You will receive a Welcome email.
- You can request additional editors as needed by providing their first and last names along with email addresses to webservices@iclasspro.com.
- Staff Permissions: https://support.iclass.pro/staff-permissons
- Review the Training Videos & Tips! These videos cover the basis of transferring your content and setting up the new website. See videos > in the right tab >
- Themes
- Colors - review and save up to 8 hex colors
- Buttons - Primary and Secondary options. Select colors, fonts, and styling.
- Fonts
- Review Logo(s) - We will use the provided logo however you can add alternative versions of your business logo as needed.
- Content - Folder icon on left menu bar.
- Review Business Information Details: Location names, addresses, phone numbers and emails.
- Review social media URLs
- Add/Edit Business Hours
- Business Text - To make sure your site always shows the most accurate and up-to-date content about your business,
- About Us
- Business Services
- Image Size Guidelines
- Media Manager - Here you can upload images, videos, files, and audio in mass. As well as import images from sites and social media accounts.
- How to import media files
- Audio
- Video - file types, YouTube and Vimeo
- Upload Documents/Forms
- Tip: Image Resolution
- Creating and Duplicating New Pages
- Review Pages: https://support.iclass.pro/pages-and-pop-ups
- Home Page
- How To Rename and Duplicate Pages
- Edit Page URL Slugs
- Drop & Drag Pages - reorder and/or nest pages using the left menu
- SEO Setting Per Page
- Review Privacy Pages
- GDPR
- Popups
- Welcome Message
- Newsletter
- Social Media and More.
- Page Navigation Menus - layouts and design
- Desktop
- Tablet
- Menu
- Transferring Page Content- Transfer content from the existing site to the new website in the desktop version first using copy/paste text.
- Add Widgets - Text Box, Images, and Buttons
- Animation - enhance images and buttons
- Duplicate rows within a page, add new rows, move rows within the pages.
- Header/Footers
- Header
- Shrinking Header
- Footer
- Blogs
- Import Blog
- Contact Page & Forms
- Reply Options
- Automation Rules
- Form Integrations
- Google Tag Manager or
Google Analytics
- Scheduling Go Live
- Once you have finalized the website edits in the desktop version, please reach out to webservices@iclasspro.com to arrange a convenient date and time for publishing your new website. We kindly request a notice of 5-7 business days to guarantee availability on your desired date and time. Our recommended scheduling windows are Tuesday to Thursday between 9 AM and 1 PM CST.
- PRESCHEDULED MEETING WITH WEB DEVELOPER
- A Zoom Meeting will be organized with our Web Developer to facilitate the publishing of your site and updates to the domain for your new website. For more detailed information, please refer to the "what to expect" article here.
- Please have your domain hosting Username and Password ready for the scheduled call.
TRAINING VIDEOS AND TIPS:
Check out our self-paced videos below for a step-by-step guide on using the editor to transfer your business details, including programs, classes, camps, and parties, along with any necessary business images and videos.
Start Here: Content Transfer
View VideoThis video explains quick tips on transferring your context and content from your current website to the new website.
Theme
View VideoWe will get your theme started for you with your new website however you can easily add or adjust your website theme colors, buttons, and fonts across the site.
Content Folder
View VideoContent Folder:
- Media Manager: upload and import images, videos, icons, and files.
- Business information
- Social Media
- Hours of Business
- Collections
Create and Duplicate New Pages
View VideoHow to duplicate pages from your website to keep the design and layout as well as how to use the new page builder tool selecting pages from a library of classes, teams, events and more!
Widgets (Drop and Drag Editing)
View VideoOverview of how to use the drop and drag widgets. For a full library of widgets and how they work see https://support.iclass.pro/add-edit-widgets#
Editing and Adding Rows
View VideoHow to edit rows within the website pages. Tips on editing, copying, and pasting, to use the designed sections to easily create content.
Button Linking
View VideoHow to link to buttons to existing pages, popups, customer portal dynamic pages, external web addresses, and call-to-action emails/calls.
Customer Portal Linking
View VideoHow to link your iClassPro Customer Portal pages within your website.
As part of the Go Live prep our team will help configure your customer portal features, classes, camps, appointments, and parties as needed. You will then be able to easily copy and paste customer portal URLs to add your site as needed from the Content > Collections area of the editor.
Popups & Personalization
View VideoHow to create Popups and Personzialiation Rules
Contact Forms
View VideoHow to configure contact forms and data collection forms (applications/leads etc.) As well as how to customize the submissions, auto-reply, and integrations.
Editing Header & Footer
View VideoHow to edit the menu navigation pages, designs, and layout options.
SEO Settings & Back Up
View VideoOverview of SEO Settings and How to Backup your website while editing.
See More: https://support.iclass.pro/introduction-to-seo
Integrated Customer Portal Features
View VideoHow to display your customer protal features such as News, Point of Sale, Punch Passes, Meet the Staff, and more!
Web Service Support Hours
Mon - Fri, 8 am to 6 pm (CT)
iClassPro offices will be closed in observance of the following holidays:
New Year's, Good Friday, Memorial Day , Independence Day, Labor Day ,Thanksgiving , Christmas
iClassPro Customer Support:
Visit the Customer Support Page