Support

Go Live Checklist


We've created a checklist to help guide you through the steps in preparing your new iClassPro integrated website to go live. Along with the checklist can also find our FAQ's page here for popular questions and answers regarding the integrated website solution.


What to expect:

After successfully upgrading to Premium plan and selecting you would like a new integrated website we will send over an Information Sheet to be completed which will begin the new website project. Your organization will select a layout from our 12 sites.


Our team kindly requests that you allow 7-10 business days from the the date of submission Info Sheet to receiving editing access your new website.


在桌面上编辑：

We suggest editing the site in the Desktop format. Once you have completed the desktop editing our team will then ensure the site is ready in both Tablet and Mobile device formats as part of our Go-Live quality checks. We also then complete the steps to embed your Customer Portal within the website as part of the final steps once the editing is completed. (More details below on the go-live prep details)


  1. Getting Started: 
  2. Bookmark the Editor Login: https://login.iclass.pro/login 
  3. Bookmark Website Support Page: https://support.iclass.pro/ 
  4. Watch the Getting Started Navigation Tutorial Video
  5. New Site Editing Access
  6. We will create your editor access using the information provided in your Information Sheet. You will receive an invitation email once the site is ready for editing to complete the profile setup.
  7. You can request additional editors as needed by providing their first and last names along with email addresses to webservices@iclasspro.com.
  8. Staff Permissions: https://support.iclass.pro/staff-permissons
  9. Review Intro to SEO and How to use Widgets articles before you start editing.
  10. Themes - Paint board icon on left menu bar.
  11. Colors - review and save up to 8 hex colors 
  12. Buttons - Primary and Secondary options. Select colors, fonts, and styling.
  13. Fonts
  14. Review Logo(s) - We will use the provided logo however you can add alternative versions of your business logo as needed.
  15. Content - Folder icon on left menu bar.
  16. Review Business Information Details: Location names, addresses, phone numbers and emails.
  17. Review social media URLs
  18. Add/Edit Business Hours 
  19. Business Text - To make sure your site always shows the most accurate and up-to-date content about your business,
  20. About Us
  21. Business Services
  22. Image Size Guidelines
  23. Media Manager - Here you can upload images, videos, files, and audio in mass. As well as import images from sites and social media accounts. 
  24. How to import media files 
  25. Audio 
  26. Video - file types, YouTube and Vimeo 
  27. Upload Documents/Forms
  28. Tip:  Image Resolution
  29. Pages - We will get your site started with your pages but you can duplicate and add as many new pages as needed. As well are organize the pages
  30. Review Pages: https://support.iclass.pro/pages-and-pop-ups 
  31. How To Rename and Duplicate Pages 
  32. Edit Page URL Slugs 
  33. Drop & Drag Pages - reorder and/or nest pages 
  34. Review Privacy Pages -  confirm the business details.
  35. Popups
  36. Page Navigation Menus - layouts and design
  37. Desktop
  38. Tablet
  39. Menu
  40. Transferring Page Content- Transfer content from the existing site to the new website in the desktop version first using copy/paste text. 
  41. Add Widgets - Text Box, Images, and Buttons
  42. Animation - enhance images and buttons
  43. Duplicate rows within a page, add new rows, move rows within the pages.
  44.  Header/Footers
  45. Header:
  46. Footer:
  47. Blogs
  48. Import Blog

  50. Contact Page & Forms 
  51. Contact Forms - Rules & Responses
  52. Reply Options 
  53. Automation Rules 
  54. Integrations
  55. Google Analytics

  56. Scheduling Go Live 
  57. Once you have completed the website editing in the desktop version contact webservices@iclasspro.com to schedule a day and time to publish your new website.
  58. We ask to provide 5-7 business day notices to ensure the day and time is available. We suggest scheduling Tuesday - Thursday 9am - 1pm CST.
  59. A Google Meeting with our Web Developer will be scheduled to process the site publishing and domain updates to the new website. For more detail....(Insert what to expect article here)
  60. You will need your domain hosting Username and Password for the scheduled call.
  61. Post Go Live 
  62. Back up site 
  63. Mobile/Tablet 
  64. Check buttons
  65. Portal page results for classes, camps, appointments, parties and other portal pages.
  66. Check contact forms 
  67. Page Name - changes - update URLs 


Customer Support Hours

Mon - Fri, 9 am to 9 pm (CT)

Sat, 9 am to 6 pm (CT)

(Chat Unavailable on Saturdays)

iClassPro offices will be closed in observance of the following holidays:
New Year's 2024 (Jan 1, 2024), Good Friday (March 29, 2024), Memorial Day (May 27, 2024), Independence Day (Jul 4, 2024) Labor Day (Sep 2, 2024), Thanksgiving (Nov 28 - 29, 2024), Christmas (Dec 24 - 25, 2024)

Visit the Customer Support Page